[GLOBAL_MSG_2]
The Benchstar HCW-3 Commercial 3 Pan Electric Dual-Zone Heated Counter Warmer (914mm Wide) is a front-of-house heated merchandising showcase engineered specifically for Australian cafes, takeaway shops, service stations, bakeries, school canteens, and convenience stores. Measuring 914 mm Wide x 690 mm Deep x 870 mm High, this dual-climate food warmer features two distinct holding environments within a single footprint: an upper dry-heat deck designed to keep fried chicken, hot chips, sausage rolls, and tenders crisp, alongside a lower humidified heated deck with automatic water replenishment to prevent gourmet meat pies, pasties, and baked pastries from drying out. Featuring transparent front-and-rear flip doors for pass-through loading and customer presentation, digital temperature monitoring (+30°C to +85°C), low-water float switch cut-off protection, and an all-stainless steel body, the HCW-3 operates on an Australian single-phase 240V, 15 Amp plug-and-play connection.
Why Australian takeaway venues and retail food operators choose the Benchstar HCW-3:
Dual-zone climate technology — combines an upper dry-heat shelf to preserve the crunch of fried foods with a lower humidified steam-assisted well to maintain the moisture and flaky texture of baked pies and pastries, eliminating the need for two separate display cabinets.
Pass-through dual-access flip doors — clear transparent flip doors on both sides offer full front-facing product visibility for merchandising, while enabling kitchen staff to reload hot food from behind the counter without obstructing customers.
Digital temperature regulation (+30°C to +85°C) — clear digital display and precision thermostatic control enable continuous monitoring to ensure food stays above 60°C in strict compliance with Australian Food Safety Standard 3.2.2.
Automated water replenishment with manual bypass — connects directly to a cold water supply for continuous automatic tank filling, featuring a manual top-up bypass and a dedicated ball-valve drain pipe for fast end-of-service drainage.
Float switch safety protection — integrated water-level float sensor cuts power to the humidity heating system if the reservoir runs low, preventing element burn-out and dry-tank overheating.
Commercial 3-pan capacity — supplied complete with two 316 mm x 436 mm upper dry-heat pans and one large 400 mm x 600 mm lower perforated stainless steel humidity pan, providing generous display area for peak service trade.
Generous vertical shelf clearances — 325 mm upper shelf height and 390 mm lower shelf clearance accommodate stacked merchandise, upright chicken containers, and tall bakery goods.
Durable food-grade stainless steel build — heavy-gauge stainless steel cabinet with perforated internal pans ensures even steam convection, resistance to corrosion, and rapid sanitisation.
Service-friendly bottom-access mica heaters — under-bench mica heating elements can be accessed directly from below for maintenance, while an independent lighting switch reduces power usage during idle periods.
Ready-to-use 15A electrical connection — delivers 2840W of heating power via a factory-fitted Australian single-phase 15 Amp plug and lead, avoiding costly permanent hard-wiring.
| Feature | Specification |
| Model Code / SKU | HCW-3 |
| Brand | Benchstar Commercial Catering Equipment |
| Product Type | Commercial Dual-Zone Countertop Heated Food Display Warmer |
| Upper Deck Climate | Dry Radiant Heat (Maintains Crunch on Fried Foods) |
| Lower Deck Climate | Humidified Convective Heat (Maintains Moisture in Pastries & Pies) |
| Pan Capacity & Dimensions | Top Deck: 2 x Pans (316 x 436 mm) | Bottom Deck: 1 x Pan (400 x 600 mm) |
| Operating Temperature Range | +30°C to +85°C (Food Safe Holding >60°C Compliant) |
| Temperature Monitoring | External Microprocessor Digital Display Controller |
| Water Supply & Top-Up | Automatic Mains Water Refill System with Manual Bypass Valve |
| Safety Sensor | Low-Water Float Switch Safety Heating Cut-Off |
| Door Access Configuration | Dual-Sided Clear Flip Doors (Front Customer View / Rear Staff Loading) |
| Shelf Clearances | Upper Shelf Spacing: 325 mm | Lower Shelf Spacing: 390 mm |
| Internal Drainage | Integrated Wastewater Drainage Pipe with Shut-Off Valve |
| Chassis & Pan Material | Commercial Food-Grade Stainless Steel with Perforated Bases |
| Lighting | Integrated Display Lighting with Dedicated On/Off Switch |
| Heating Elements | Bottom-Access High-Efficiency Mica Heaters |
| External Dimensions (mm) | 914 (W) x 690 (D) x 870 (H) |
| Electrical Power | 240V / 50Hz Single Phase; 2840W; 15 Amp (15A Plug & Lead Fitted) |
| Food Hygiene Standard | Complies with Australian Food Safety Standard 3.2.2 (>60°C Hot Holding) |
| Warranty | 1 Year Commercial Parts & Labour Warranty |
| Model SKU | Width (mm) | Depth (mm) | Height (mm) | Pan Layout | Electrical Connection |
| HCW-3 | 914 mm | 690 mm | 870 mm | 2 Top (Dry) + 1 Bottom (Humid) | 240V / 15 Amp Plug & Lead |
| HCW-4 | 1219 mm | 690 mm | 870 mm | 3 Top (Dry) + 1 Bottom (Humid) | Hard-Wired (Electrician Required) |
| HCW-5 | 1536 mm | 690 mm | 870 mm | 4 Top (Dry) + 2 Bottom (Humid) | Hard-Wired (Electrician Required) |
Holding Pre-Cooked Items Only: The Benchstar HCW-3 is engineered strictly to hold hot, fully cooked food above 60°C. It is not designed to cook raw foods or reheat cold food from ambient or refrigerated states. Always ensure foods are cooked to a core temperature of at least 75°C before placing them into the warmer.
Water Fill Maintenance: If operating on manual fill mode, inspect the water level sight glass/indicator before morning service. When operating on automatic refill, ensure the cold water supply isolation valve is fully open so the internal float valve functions properly.
End-of-Day Drainage: Switch off the unit and allow the lower water reservoir to cool down to a safe handling temperature. Connect a drain hose to the lower drain pipe or position a heat-resistant drainage vessel underneath the outlet valve, then open the drain cock to empty the water reservoir completely.
Stainless Steel Cleaning: Remove the upper and lower stainless steel pans and wash them in a commercial sink using warm water and a neutral detergent. Wipe down the interior stainless steel cabinet, internal baffles, and external flip doors using a soft microfibre cloth and a food-safe sanitiser. Never use abrasive scourers, wire wool, or caustic cleaning chemicals that could scratch the transparent flip doors or strip the stainless steel finish.
Periodic Descaling: In Australian municipal water regions with moderate-to-hard water, limescale deposits will build up on the humidity heating plate and float switch. Descale the water reservoir every 2 to 4 weeks using an approved commercial food-safe descaling solution to ensure accurate float movement and efficient heat conduction.
Electrical Requirements: Operates on standard Australian single-phase 240V mains power with a 2840W total power draw. The unit is fitted with a heavy-duty Australian 15 Amp plug and lead (featuring an enlarged earth pin). Ensure a dedicated 15A commercial wall outlet is available at the installation point; do not attempt to use domestic 10A outlets or domestic extension cords.
Plumbing Connection: For continuous automatic water replenishment, connect the water inlet to a potable cold water supply line fitted with an accessible shut-off valve and an approved backflow prevention device in accordance with AS/NZS 3500 plumbing standards.
Countertop Clearances: Place the warmer on a level, structurally sound, heat-resistant commercial stainless steel benchtop. Maintain a minimum clearance of at least 100 mm at the sides and rear to allow air circulation around internal electrical components and ensure unobstructed opening of the rear staff doors.
Drainage Routing: Ensure the lower drain valve point has adequate clearance to allow unrestricted wastewater drainage to an indirect floor waste, tundish, or drainage container.
Standard commercial freight delivery is available across Australia to commercial business premises with level ground access or a loading dock. Due to the unit's dimensions and fragile transparent door panels, deliveries to residential or non-commercial addresses require a customised tail-lift courier quote. Please contact our friendly commercial sales team prior to placing your order to confirm site access details, doorway clearances, and delivery logistics.
The HCW-3 utilizes two separate heating technologies. The upper tier employs dry radiant heat to maintain a low-moisture environment, which prevents battered fish, fried chicken, chips, and potato scallops from absorbing humidity and becoming soggy. The lower tier incorporates an active water bath and heating element that circulates warm humidity, stopping pastry-encased foods like pies, sausage rolls, pasties, and empanadas from drying out or hardening during prolonged display.
Yes. Although the unit includes an automatic refill float system designed for direct connection to a mains cold water pipe, it also features a built-in manual bypass. If your service counter lacks immediate plumbing access, you can manually pour water into the lower reservoir before service, and the float switch safety feature will protect the heating element if the water level gets low.
The HCW-3 draws 2840W and comes factory-fitted with an Australian standard single-phase 15 Amp plug (recognisable by its wider earth pin). It plugs directly into any standard 15A commercial power point. Unlike the larger HCW-4 and HCW-5 models in the range, the HCW-3 does not require hard-wired installation by an electrician.
The unit comes supplied with three stainless steel pans: two upper dry-heat pans measuring 316 mm x 436 mm each, and one full-width lower humidity pan measuring 400 mm x 600 mm featuring perforated base holes to allow steam to rise evenly around the food.
Yes. The front transparent flip doors are lightweight, smooth-operating, and balanced for simple customer self-service in convenience stores, canteens, and buffet stations. Alternatively, the unit can be turned around or monitored by staff in full-service cafes, utilizing the rear flip doors for quick serving and restocking.
N.B Image is for illustrative purposes only. Specifications are subject to change without notice.
[GLOBAL_MSG_2]
The Benchstar HCW-3 Commercial 3 Pan Electric Dual-Zone Heated Counter Warmer (914mm Wide) is a front-of-house heated merchandising showcase engineered specifically for Australian cafes, takeaway shops, service stations, bakeries, school canteens, and convenience stores. Measuring 914 mm Wide x 690 mm Deep x 870 mm High, this dual-climate food warmer features two distinct holding environments within a single footprint: an upper dry-heat deck designed to keep fried chicken, hot chips, sausage rolls, and tenders crisp, alongside a lower humidified heated deck with automatic water replenishment to prevent gourmet meat pies, pasties, and baked pastries from drying out. Featuring transparent front-and-rear flip doors for pass-through loading and customer presentation, digital temperature monitoring (+30°C to +85°C), low-water float switch cut-off protection, and an all-stainless steel body, the HCW-3 operates on an Australian single-phase 240V, 15 Amp plug-and-play connection.
Why Australian takeaway venues and retail food operators choose the Benchstar HCW-3:
Dual-zone climate technology — combines an upper dry-heat shelf to preserve the crunch of fried foods with a lower humidified steam-assisted well to maintain the moisture and flaky texture of baked pies and pastries, eliminating the need for two separate display cabinets.
Pass-through dual-access flip doors — clear transparent flip doors on both sides offer full front-facing product visibility for merchandising, while enabling kitchen staff to reload hot food from behind the counter without obstructing customers.
Digital temperature regulation (+30°C to +85°C) — clear digital display and precision thermostatic control enable continuous monitoring to ensure food stays above 60°C in strict compliance with Australian Food Safety Standard 3.2.2.
Automated water replenishment with manual bypass — connects directly to a cold water supply for continuous automatic tank filling, featuring a manual top-up bypass and a dedicated ball-valve drain pipe for fast end-of-service drainage.
Float switch safety protection — integrated water-level float sensor cuts power to the humidity heating system if the reservoir runs low, preventing element burn-out and dry-tank overheating.
Commercial 3-pan capacity — supplied complete with two 316 mm x 436 mm upper dry-heat pans and one large 400 mm x 600 mm lower perforated stainless steel humidity pan, providing generous display area for peak service trade.
Generous vertical shelf clearances — 325 mm upper shelf height and 390 mm lower shelf clearance accommodate stacked merchandise, upright chicken containers, and tall bakery goods.
Durable food-grade stainless steel build — heavy-gauge stainless steel cabinet with perforated internal pans ensures even steam convection, resistance to corrosion, and rapid sanitisation.
Service-friendly bottom-access mica heaters — under-bench mica heating elements can be accessed directly from below for maintenance, while an independent lighting switch reduces power usage during idle periods.
Ready-to-use 15A electrical connection — delivers 2840W of heating power via a factory-fitted Australian single-phase 15 Amp plug and lead, avoiding costly permanent hard-wiring.
| Feature | Specification |
| Model Code / SKU | HCW-3 |
| Brand | Benchstar Commercial Catering Equipment |
| Product Type | Commercial Dual-Zone Countertop Heated Food Display Warmer |
| Upper Deck Climate | Dry Radiant Heat (Maintains Crunch on Fried Foods) |
| Lower Deck Climate | Humidified Convective Heat (Maintains Moisture in Pastries & Pies) |
| Pan Capacity & Dimensions | Top Deck: 2 x Pans (316 x 436 mm) | Bottom Deck: 1 x Pan (400 x 600 mm) |
| Operating Temperature Range | +30°C to +85°C (Food Safe Holding >60°C Compliant) |
| Temperature Monitoring | External Microprocessor Digital Display Controller |
| Water Supply & Top-Up | Automatic Mains Water Refill System with Manual Bypass Valve |
| Safety Sensor | Low-Water Float Switch Safety Heating Cut-Off |
| Door Access Configuration | Dual-Sided Clear Flip Doors (Front Customer View / Rear Staff Loading) |
| Shelf Clearances | Upper Shelf Spacing: 325 mm | Lower Shelf Spacing: 390 mm |
| Internal Drainage | Integrated Wastewater Drainage Pipe with Shut-Off Valve |
| Chassis & Pan Material | Commercial Food-Grade Stainless Steel with Perforated Bases |
| Lighting | Integrated Display Lighting with Dedicated On/Off Switch |
| Heating Elements | Bottom-Access High-Efficiency Mica Heaters |
| External Dimensions (mm) | 914 (W) x 690 (D) x 870 (H) |
| Electrical Power | 240V / 50Hz Single Phase; 2840W; 15 Amp (15A Plug & Lead Fitted) |
| Food Hygiene Standard | Complies with Australian Food Safety Standard 3.2.2 (>60°C Hot Holding) |
| Warranty | 1 Year Commercial Parts & Labour Warranty |
| Model SKU | Width (mm) | Depth (mm) | Height (mm) | Pan Layout | Electrical Connection |
| HCW-3 | 914 mm | 690 mm | 870 mm | 2 Top (Dry) + 1 Bottom (Humid) | 240V / 15 Amp Plug & Lead |
| HCW-4 | 1219 mm | 690 mm | 870 mm | 3 Top (Dry) + 1 Bottom (Humid) | Hard-Wired (Electrician Required) |
| HCW-5 | 1536 mm | 690 mm | 870 mm | 4 Top (Dry) + 2 Bottom (Humid) | Hard-Wired (Electrician Required) |
Holding Pre-Cooked Items Only: The Benchstar HCW-3 is engineered strictly to hold hot, fully cooked food above 60°C. It is not designed to cook raw foods or reheat cold food from ambient or refrigerated states. Always ensure foods are cooked to a core temperature of at least 75°C before placing them into the warmer.
Water Fill Maintenance: If operating on manual fill mode, inspect the water level sight glass/indicator before morning service. When operating on automatic refill, ensure the cold water supply isolation valve is fully open so the internal float valve functions properly.
End-of-Day Drainage: Switch off the unit and allow the lower water reservoir to cool down to a safe handling temperature. Connect a drain hose to the lower drain pipe or position a heat-resistant drainage vessel underneath the outlet valve, then open the drain cock to empty the water reservoir completely.
Stainless Steel Cleaning: Remove the upper and lower stainless steel pans and wash them in a commercial sink using warm water and a neutral detergent. Wipe down the interior stainless steel cabinet, internal baffles, and external flip doors using a soft microfibre cloth and a food-safe sanitiser. Never use abrasive scourers, wire wool, or caustic cleaning chemicals that could scratch the transparent flip doors or strip the stainless steel finish.
Periodic Descaling: In Australian municipal water regions with moderate-to-hard water, limescale deposits will build up on the humidity heating plate and float switch. Descale the water reservoir every 2 to 4 weeks using an approved commercial food-safe descaling solution to ensure accurate float movement and efficient heat conduction.
Electrical Requirements: Operates on standard Australian single-phase 240V mains power with a 2840W total power draw. The unit is fitted with a heavy-duty Australian 15 Amp plug and lead (featuring an enlarged earth pin). Ensure a dedicated 15A commercial wall outlet is available at the installation point; do not attempt to use domestic 10A outlets or domestic extension cords.
Plumbing Connection: For continuous automatic water replenishment, connect the water inlet to a potable cold water supply line fitted with an accessible shut-off valve and an approved backflow prevention device in accordance with AS/NZS 3500 plumbing standards.
Countertop Clearances: Place the warmer on a level, structurally sound, heat-resistant commercial stainless steel benchtop. Maintain a minimum clearance of at least 100 mm at the sides and rear to allow air circulation around internal electrical components and ensure unobstructed opening of the rear staff doors.
Drainage Routing: Ensure the lower drain valve point has adequate clearance to allow unrestricted wastewater drainage to an indirect floor waste, tundish, or drainage container.
Standard commercial freight delivery is available across Australia to commercial business premises with level ground access or a loading dock. Due to the unit's dimensions and fragile transparent door panels, deliveries to residential or non-commercial addresses require a customised tail-lift courier quote. Please contact our friendly commercial sales team prior to placing your order to confirm site access details, doorway clearances, and delivery logistics.
The HCW-3 utilizes two separate heating technologies. The upper tier employs dry radiant heat to maintain a low-moisture environment, which prevents battered fish, fried chicken, chips, and potato scallops from absorbing humidity and becoming soggy. The lower tier incorporates an active water bath and heating element that circulates warm humidity, stopping pastry-encased foods like pies, sausage rolls, pasties, and empanadas from drying out or hardening during prolonged display.
Yes. Although the unit includes an automatic refill float system designed for direct connection to a mains cold water pipe, it also features a built-in manual bypass. If your service counter lacks immediate plumbing access, you can manually pour water into the lower reservoir before service, and the float switch safety feature will protect the heating element if the water level gets low.
The HCW-3 draws 2840W and comes factory-fitted with an Australian standard single-phase 15 Amp plug (recognisable by its wider earth pin). It plugs directly into any standard 15A commercial power point. Unlike the larger HCW-4 and HCW-5 models in the range, the HCW-3 does not require hard-wired installation by an electrician.
The unit comes supplied with three stainless steel pans: two upper dry-heat pans measuring 316 mm x 436 mm each, and one full-width lower humidity pan measuring 400 mm x 600 mm featuring perforated base holes to allow steam to rise evenly around the food.
Yes. The front transparent flip doors are lightweight, smooth-operating, and balanced for simple customer self-service in convenience stores, canteens, and buffet stations. Alternatively, the unit can be turned around or monitored by staff in full-service cafes, utilizing the rear flip doors for quick serving and restocking.
N.B Image is for illustrative purposes only. Specifications are subject to change without notice.
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